Blog
Get the latest tips, tricks and updates on the ICT industry from the team at One Contact.
Back to the Office: Why It’s Time to Revamp Your Broadband
As many Irish businesses gear up to welcome their employees back to the office, it’s clear there will be some big changes to what was once considered a normal working schedule. While recent developments in the area of communications technology have created greater...
Is Business Messaging the Future of Your Customer Experience?
The global pandemic has had a significant effect on the way businesses communicate with their customers. When the pandemic began back in March 2020, business owners quickly learned that having an online presence was key to staying afloat. While some businesses were...
The Importance Of Separate Wi-Fi For Employees And Guests
What is the first thing that most people do when sitting in a waiting area? Our guess is that it is to take out their phone and start browsing or working online. If Wi-Fi is available at the premises, many will automatically connect and go about their business...
The Changing Face of Inter-Company Communication in the Hybrid Workplace
The global pandemic has left a lasting impression on the way businesses and their employees structure their working week. Prior to the pandemic, the option to work remotely was considered a privilege or a perk of a job. Post pandemic, however, it’s likely the majority...
The Importance of Failover Broadband
What would happen if your broadband went out at your place of business? Would business stop? What if that outage continued for days? What financial and reputational cost could that have on your business? Our guess is, pretty big! There are not many companies in...
Supercharge Your Customer Experience: Integrate Facebook Chat With Your Business Phone System
2020 and the global pandemic, launched the world into an almost overnight virtual reality. Everything moved online. Even for those who would have always embraced the online realm, this was a new ‘normal’. While many companies faced challenges with this abrupt shift,...
Hybrid Working: Choosing The Right Phone System
As the world finally begins to return to some form of normality, we are beginning to shed many of the rules and restrictions that have changed society over the past 18 months. However, there are certain practices brought about by the pandemic that we won’t be so quick...
7 Benefits Of VoIP For Managing Your Remote Team
There is no doubt that the global pandemic has changed the working environment across every type of business and prompted a re-evaluation of the work/home life balance. According to a recent survey conducted by Esri Ireland (Economic & Social Research Institute),...
What Are VoIP Phone Systems
It is clear that the global pandemic has changed the working environment for many businesses, employers and employees alike. The shift to remote working comes with both benefits and challenges but regardless, the general consensus is that remote working, at least to...
The Importance Of Integrating Your CRM With Your Business Phone System
Customer Relations are key to the success of a business and having a good Customer Relationship Management (CRM) system that works with the business phone system can have an extremely positive impact on sales, productivity and customer experience. 3CX is a VoIP phone...